How to Protect Yourself from Utility Scams

4. Offers to switch service

Criminals may offer to switch services for you on the spot, pressuring you to sign a contract. Or they may offer to install alternative energy equipment, such as solar panels, and mention tax benefits, saying they need your financial information to tell you how much you’ll save. 

They may offer financing and want you to fill out an application. “Their objective is to steal your information. Don’t be pressured by these tactics,” McKissick says. “Take their information if you want, but don’t give them yours.."

5. Charges to restore power after natural disaster

During a service outage, scammers may pose as utility workers wearing vests and carrying walkie-talkies — easily bought online — and offer to put you on a preferred list to restore service quickly or claim they need a reconnection fee to restore service. “We see an uptick of these happening when there is a crisis situation,” Martinez says. 

Crooks try to lure people into giving personal information or to hand over money. Utilities do not require reconnection fees in crisis situations, nor do they offer priority service restoration, McKissick and Martinez emphasize.

“No one is going to knock on your door and demand money. This is not a tactic utility companies use,” McKissick says.

6. Investigating emergency leaks, fixing or checking equipment on your property

Scammers may knock on your door posing as utility workers telling you they need to fix what they claim is an emergency gas leak or to inspect new equipment. “They get wind that (a utility company) is putting in new meters like smart meters,” Martinez says. 

Scammers often follow in the wake of installations and tell customers they need to pay a fee to get the meter double-checked, often presenting it as a safety issue.

7. Impostor texts and emails

Utility impostors send out phishing emails or smishing text messages aimed at convincing you to make a payment or supply personal or financial data to sort out a service issue.

8. Fake websites

A growing scam involves online ads that appear to be from utility companies offering service or easy ways to pay, sometimes including QR codes that claim to link to payment pages. “We’re seeing a lot of this with new customers because you’re more likely to hop online and search ‘who’s my utility?’ ” Martinez says. 

If you are looking for new service, check your state utility commission and local chamber of commerce for lists of companies that provide service

9. Opening accounts in your name 

Identity thieves use stolen personal information to open utility accounts and run up charges in the victim’s name. AARP's The Perfect Scam podcast reports on a new version. After her father died, a woman received a letter from criminals posing as the local utility company instructing her to switch the household electricity account from her father's name to her name. The criminals stole her personal financial information as they pretended to change the account name.

How to protect yourself

Stay calm. Scammers are good at making you panic, Martinez says. If you are told power is going to be cut off immediately, take a deep breath and remember that utilities do not cut off service without considerable advance warning. If callers demand payment immediately, that should be a red flag, McKissick says.

Call the utility’s customer service number. A representative can tell you if you are behind on a payment or if the utility tried to contact you. “Get the number from the actual bill you receive, not from a website or from a caller,” McKissick says. “Utilities companies have highly trained staff to assist the public, and they are the best source.” Martinez, who pays her bill online, says she keeps a digital copy of her bill on her phone in case she needs to call.

Beware of unusual payment requests. Utilities will never ask to be paid in gift cards, prepaid debit cards or cryptocurrency, McKissick and Martinez say. Never give money to a supposed utility company worker who shows up at your house.

Never share personal information with a caller. “Utility companies do not need your date of birth or your Social Security number. And they don’t need to know whether you are receiving Social Security,” McKissick says. “Usually the service address is what a utility company will ask you for.”

Ask for employee identification. Always request their employee identification number, and call the utility company to verify their ID and the reason for their visit, McKissick says.

Don’t click on unverified links. Don’t click on links in a utility-related email, QR code or text message unless you’re certain it’s from the real company.

Notify law enforcement, your utility company and your neighbors. If you’re being targeted, chances are others in your town are too. “[Scammers] tend to focus on one or two utilities in a region with a certain type of scam. Local law enforcement and utility companies can warn customers to be on the alert,” Martinez says.

What to do if you’ve been targeted in a utility scam

File a complaint with the FTC (online or at 877-382-4357) and report it to your state attorney general’s consumer protection office , state’s utility commission and your utility company.

Contact your bank to see if it can stop payment and put any necessary fraud watches on your account. The FTC has a guide with useful information on how you can try to get your money back

If someone has opened a utility account in your name, call the National Consumer Telecom & Utilities Exchange at 866-349-3233 to get a copy of your account history and dispute any inaccurate content. You can add an extended fraud alert if you have been a victim of this scam, so companies are required to verify any account opening with you for seven years.

For more on utility scams: Utilities United Against Scams offers information on utility-related impostor cons on its website and in its Consumer’s Guide to Impostor Utility Scams.